Privacy Policy

Information we collect

When you register an account with Frumzi, we gather identification details such as your full name, date of birth, residential address, email, and phone number in order to comply with regulatory know-your-customer requirements.

Transactional records, including deposits, withdrawals, bets placed, and bonuses claimed, are stored for accounting, anti-fraud, and audit purposes mandated by our licensor.

Device and connection metadata — browser type, IP address, operating system, and geolocation indicators — are logged automatically to help us secure the platform and tailor the user experience.

How your information is used

Personal data enables us to operate your account, verify your identity, process payments, and respond to customer service inquiries in a timely manner.

We rely on certain data to fulfil legal obligations under licence ALSI-202411077-FI2, including anti-money-laundering checks and reporting suspicious activity to the appropriate authorities.

With your explicit consent, contact details may be used to send promotional communications about new games, tournaments, or loyalty rewards. Consent can be withdrawn at any time without affecting other account functions.

Sharing with third parties

Frumzi engages trusted payment processors, identity verification specialists, and game content suppliers who receive only the minimum data needed to deliver their service.

We do not sell personal information. Disclosure to regulators, courts, or law enforcement bodies occurs only where required by valid legal process or licensing obligations.

Your rights and choices

Depending on your country of residence, you may have the right to access a copy of your personal data, correct inaccuracies, request erasure, or object to certain processing activities.

Requests are handled within statutory timeframes, and we may ask for additional verification to ensure information is released only to the rightful account holder.